Thank you for shopping at Nexa Rust Remover. We take immense pride in the quality of our products and want you to be completely satisfied with your purchase. Please review our return, refund, and cancellation policies below.
60-Day Return Policy
Our policy lasts 60 days from the date you receive your order. If 60 days have passed since delivery, we unfortunately cannot offer a refund or exchange.
- Eligibility: To be eligible for a return, your item must be in its original packaging, include all accessories, and have proof of functional defects.
- Proof of Purchase: A valid order number or receipt is required for all returns.
- Change of Mind: We do not offer refunds for simple change-of-mind purchases. Special considerations may be granted under exceptional circumstances at our discretion.
- Non-Returnable Items: Gift cards, custom-made products, downloadable software, and certain personal care items are exempt from being returned.
To initiate a return, please contact our support team at [email protected].
Order Cancellations
We process orders rapidly to ensure fast delivery times. As a result, cancellations are strictly time-sensitive:
- Window: Cancellations are accepted within 60 minutes of placing your order.
- Scope: Cancellations apply to full-priced items only.
- Action Required: If you need to cancel, email us immediately at [email protected] with your order number in the subject line.
Refunds & Inspection Process
- Receipt & Inspection: Once your return is delivered to our facility, our team will inspect the item and notify you via email.
- Approval Status: We will send a follow-up email confirming whether your refund request has been approved or rejected.
- Credit Processing: If approved, your refund will be processed immediately, and a credit will automatically be applied to your original payment method within a few business days.
Late or Missing Refunds
If you haven’t received your refund yet, please follow these steps:
- Check your bank account or credit card statement again.
- Contact your credit card issuer—it may take a few business days for the credit to officially post.
- Contact your bank, as processing times can vary before transactions are reflected.
- If you have completed all of these steps and still have not received your refund, please email us at [email protected].
Exchanges
We only replace items if they arrive defective or damaged. If you need to exchange your item for the exact same product, please send an email to [email protected] with photos or videos demonstrating the issue.
Return Shipping & Guidelines
- Shipping Costs: Customers are responsible for paying their own return shipping costs. Original shipping charges are non-refundable and will be deducted from your total refund amount.
- Trackable Shipping: If you are returning an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of un-tracked returned items.
- Final Authorization: Refunds will be issued only after our warehouse receives and verifies the condition of the returned merchandise.